Insight.com FAQ

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  • Awaiting tracking number for returning item: Your order is on hold until we receive a tracking number from FedEx or UPS. Credit card verification pending: Your order is on hold until your credit card billing address has been verified by your bank. If...
  • FedEx shipments have five different delivery times: FedEx Ground: delivery in 1 to 5 business days FedEx 3 Day: delivery on the third business day FedEx 2 Day: delivery on the second business day FedEx Next Day PM: delivery next business day by 4:30...
  • Once you've placed your order the expected ship date will be listed under your order number in your insight.com account. The date is calculated using the time we expect to receive the product to the warehouse plus the time it takes to pack your product...
  • You can check the status of your order here. If you are logged in to your account, use the orders navigation and select order tracking/history from the menu options. From there, you can locate your recent orders and check the status.
  • View our detailed help topic explaining the definitions of each order status message.
  • Once all of the items you want to purchase are in your shopping cart, select the Checkout button, and you'll be guided through a simple 4-step process. Step 1: If you are not logged in, you'll be prompted to log in to your account. If you don't have an...
  • Approvers and requestors now have a drag-and-drop widget on their dashboard that displays outstanding requests waiting for approval or needing to be approved. This widget allows each user type to view request details and make specific actions based on...
  • Orders placed before 2 p.m. MST will most likely ship same day. Orders placed after 2 p.m. MST will most likely ship next business day. Orders processed on Saturdays, Sundays and holidays will be processed on the next business day.
  • Yes. Simply fill out the account registration information and complete the required fields. You can start enjoying the benefits right away.
  • Most shipments will arrive within 5 business days. Please view our expanded help topic on shipping times to view more detailed information about your delivery
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