myInsight FAQ

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  • When a status is showing as "pending" next to an approver's name for a requisition, the requisition is waiting on action from the approver. The approver needs to take action on the requisition by either approving or denying it.   Open:...
  • In Order Tracking/History under Orders, you can review the status of your order. Here’s what each status means:  On hold — Your order is awaiting review by your sales team. In progress — None of the shippable or non-shippable order line items...
  • FedEx shipments have five different delivery times: FedEx Ground: delivery in 1 to 5 business days FedEx 3 Day: delivery on the third business day FedEx 2 Day: delivery on the second business day FedEx Next Day PM: delivery next business day by 4:30...
  • Approvers and requestors now have a drag-and-drop widget on their dashboard that displays outstanding requests waiting for approval or needing to be approved. This widget allows each user type to view request details and make specific actions based on...
  • Digital invoicing can streamline your technology purchasing and approvals. Paperless statements reduce your use of hard copies and help you avert delays created by mail services. The delivery process is designed to ensure the right person receives the...
  • Yes, we offer multiple payment options. View our detailed help topic exploring frequently asked questions around leasing and financing.
  • Most shipments will arrive within 5 business days. Please view our expanded help topic on shipping times to view more detailed information about your delivery
  • You can check the status of your order here. If you are logged in to your account, use the orders navigation and select order tracking/history from the menu options. From there, you can locate your recent orders and check the status.
  • Orders placed before 2 p.m. MST will most likely ship same day. Orders placed after 2 p.m. MST will most likely ship next business day. Orders processed on Saturdays, Sundays and holidays will be processed on the next business day.
  • You can pay for Insight products, solutions and services through a variety of ways.  If you haven’t personalized your myInsight account, you can only pay for purchases using a credit card. But, if you have a customized myInsight account, you have...
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