Insight.com FAQ

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  • Awaiting tracking number for returning item: Your order is on hold until we receive a tracking number from FedEx or UPS. Credit card verification pending: Your order is on hold until your credit card billing address has been verified by your bank. If...
  • FedEx shipments have five different delivery times: FedEx Ground: delivery in 1 to 5 business days FedEx 3 Day: delivery on the third business day FedEx 2 Day: delivery on the second business day FedEx Next Day PM: delivery next business day by 4:30...
  • Most shipments will arrive within 5 business days. Please view our expanded help topic on shipping times to view more detailed information about your delivery
  • Once all of the items you want to purchase are in your shopping cart, select the Checkout button and you'll be guided through a simple 4-step process.
  • View our detailed help topic explaining the definitions of each order status message.
  • Once you've placed your order the expected ship date will be listed under your order number in your insight.com account. The date is calculated using the time we expect to receive the product to the warehouse plus the time it takes to pack your product...
  • Yes. Simply fill out the account registration information and complete the required fields. You can start enjoying the benefits right away.
  • Once all of the items you want to purchase are in your shopping cart, select the Checkout button, and you'll be guided through a simple 4-step process. Step 1: If you are not logged in, you'll be prompted to log in to your account. If you don't have an...
  • Yes. We can ship packages up to 70 lbs. to APO/FPO addresses worldwide via United States Postal Service.
  • You can pay for Insight products, solutions and services through a variety of ways.  If you haven’t personalized your insight.com account, you can only pay for purchases using a credit card. But, if you have a customized insight.com account, you...
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