Insight.com FAQ

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  • In Order Tracking/History under Orders, you can review the status of your order. Here’s what each status means:  On hold — Your order is awaiting review by your sales team. In progress — None of the shippable or non-shippable order line items...
  • Once all of the items you want to purchase are in your shopping cart, select the Checkout button, and you'll be guided through a simple 4-step process. Step 1: If you are not logged in, you'll be prompted to log in to your account. If you don't have an...
  • Nearly 60% of IT professionals report upgrading current hardware and software is their biggest hurdle to optimizing IT infrastructure, according to the 2018 Insight Intelligent Technology Index. One option for adopting the latest technology solutions...
  • FedEx shipments have five different delivery times: FedEx Ground: delivery in 1 to 5 business days FedEx 3 Day: delivery on the third business day FedEx 2 Day: delivery on the second business day FedEx Next Day PM: delivery next business day by 4:30...
  • Yes, we offer multiple payment options. View our detailed help topic exploring frequently asked questions around leasing and financing.
  • Approvers and requestors now have a drag-and-drop widget on their dashboard that displays outstanding requests waiting for approval or needing to be approved. This widget allows each user type to view request details and make specific actions based on...
  • Digital invoicing can streamline your technology purchasing and approvals. Paperless statements reduce your use of hard copies and help you avert delays created by mail services. The delivery process is designed to ensure the right person receives the...
  • You can check the status of your order here. If you are logged in to your account, use the orders navigation and select order tracking/history from the menu options. From there, you can locate your recent orders and check the status.
  • Complete our Return Merchandise Authorization (RMA) form. You can view the Insight Return Policy here.
  • Follow the steps through our username assistance or password assistance forms.
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