Order status messages

Published 01/30/2018 04:30 PM   |    Updated 06/28/2019 11:25 AM
In Order Tracking/History under Orders, you can review the status of your order. Here’s what each status means: 

On hold — Your order is awaiting review by your sales team.
In progress — None of the shippable or non-shippable order line items have been shipped or invoiced.
In configuration lab — One or more of the order line items is in the lab awaiting configuration. 
Lab complete — The lab finished configuring the line items that needed configuration. 
Preparing for shipment — The order line item is out of the lab and should ship tonight. 
Partially shipped — One or more of the order line items have been prepared to ship or are en route, but more items are still waiting to be shipped.
Complete — All line items in the order have been fully shipped, and the order is completely invoiced. 

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