Introducing Logged-In myInsight Live Chat

Published 08/02/2019 08:51 AM   |    Updated 12/17/2020 07:56 AM
You can connect with myInsight e-procurement experts by phone, filling out a form and live chat, which is now enabled for logged-in users. 

Live chat lets you message our specialists in real time about purchases, orders, and account settings and users. Our team can also direct you to additional myInsight resources, such as our order tracker, knowledge base, account demos and What we do page

How to access live chat

After logging in to your myInsight account, you’ll be taken to your dashboard or welcome page. From either menu, select Chat now at the top left of your screen.

A new window will appear with a form, which will prefill with your account information when you’re logged in. Before chatting with a specialist, choose the option that best describes your need. 

After selecting Chat with a specialist, you’ll be directly connected with one of our e-procurement specialists. From the chat menu, you can send messages, share files and print your conversation. 

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